FAQ's

Payments

What payment options do you accept? We have many payment options you can use. You can use Visa, Mastercard, American Express, Discover, Sezzle and PayPal. If you wish, you can also use ShopPay, or Apple Pay.

How do I apply gift card codes or discount codes at checkout? Just enter your gift card or discount code at checkout in the area where it says “Gift Card or Discount Code” and click apply on our website.  If trying to apply on the APP, codes are applied at the shopping cart screen when you are ready to place your order. Simply add all the items to your cart that you would like to purchase. Proceed to the Verify Shopping Cart screen. At the shopping cart screen, enter the gift card code or discount code box and click Apply. The balance of the code will be taken off your order total.

Help! My gift card/discount code isn’t working! We’re sorry your code isn’t working and we want to help make it right. For fastest service please message us on our Facebook Messenger or contact us on or call customer service at 402-604-1351  from 11:00 a.m. to 6:00 p.m. Central Time!

How long will it take to ship my order? All orders are shipped once a week, on Thursdays.  If you are needing your items expedited, please message our Facebook Messenger to make arrangements for faster shipping.  Higher volume time periods, such as holidays, could result in increased shipping times.

Where is my order/shipping confirmation? After you place your order, you will receive an order confirmation. Once USPS scans your package you will receive a shipping confirmation with a link to track your package!

Do you ship internationally? YES! We are proud to say that A-LIST BOUTIQUE now ships internationally! Shipping rates will be calculated at checkout. 

I have an event soon and I would love to wear A-LIST. Is express shipping an option? Expedited shipping is a possibility pending we are notified within 1 hour of the order being placed. Please CALL 402-604-1351 OR message our FACEBOOK PAGE with your order number and the shipping request. If you have already received an email confirming that your package has shipped you can no longer change the address or shipping speed.

Orders

Do you have a size guide or sizing information? Yes, we do! At the bottom of the home page, you will find our Models & Sizing Info page. Or you can search Model Info from the search bar. We also work diligently in our descriptions to be sure we are noting any useful sizing information. Check there for additional help!

How do I check my order status? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a tracking page to watch the status of your order.

I decided to change something in my order and I'd like an adjustment or to cancel and try again. How do I do that? Once orders have been placed, we are unable to alter or cancel them in any way. In order to best serve our customers and ship orders in a timely manner, we cannot make adjustments prior to the package shipping out. However, we are always ready to help offer extra sizing information and advice. Never hesitate to reach out about the best way to handle your individual situation. Please contact us via Facebook, Instagram with this LINK

Returns/Refunds

Can I return/exchange my order from A-List Boutique? We hope you enjoy your order, but if you need to return an item, we’ll be happy to issue store credit in place of the item. Please visit here for our full Returns & Exchanges Policy.

Please send all returns to:

A-LIST BOUTIQUE

ATTN line: RETURNS

205 W 3RD ST 

GRAND ISLAND NE 68801

 

General

I have some questions about the items and the process! Please call us at 402-604-1351 or DM our Facebook Page for fastest service so that we can answer any questions. We are excited to talk with you!

Do you have gift cards? Yes, we do!  We have them in values of $25, $50, and $100. Gift cards can be purchased online, on the app or from a store. Gift cards expire one year from the date they were purchased.

Do you have a physical store location? Yes, we do!  Please come visit! Our brick and mortar is located in DOWNTOWN GRAND ISLAND, RAILSIDE...205 W 3RD ST.  GRAND ISLAND NE 68801.

Do you have an app? We do; we're so glad you asked :) A-List Boutique app can be downloaded for FREE from the Google Play or App Store. On the app, you can watch our daily live sales, easily shop all our products and view fit videos for each clothing piece. Make sure your push notifications are on for some surprise messages!

We are always available for questions & can be reached by Facebook/Instagram message. We are excited to welcome you to our AMAZING GIRL GANG!  Where we are ALL TRUE A-LISTERS!!